Capture context searching test
Test 2 – Capture, Context, and Searching (1–25)¶
1.
In KCS, knowledge should be captured:
2.
“Capture in the moment” is important because:
3.
Which are exam traps related to capture? (Select all that apply)
4.
Requestor context includes:
5.
Why is technically incorrect wording still valuable?
6.
Which elements must be technically accurate? (Select all that apply)
7.
Search terms entered by the requestor should be:
8.
Every search in KCS has value because it:
9.
Searching is considered part of:
10.
When should searching stop?
11.
Which behaviors prevent duplicate work? (Select all that apply)
12.
Work in Progress (WIP) articles:
13.
Why save WIP articles?
14.
Which content should be removed during refinement?
15.
“Good enough” in KCS means:
16.
Which practice improves article findability most?
17.
Self-service searches should be:
18.
If an article exists but is not findable:
19.
Searching too little causes:
20.
Searching too long causes:
21.
Which statement about searching is correct?
22.
KCS searching differs from Google because:
23.
Which behaviors improve article quality? (Select all that apply)
24.
Requestor context should be captured:
25.
The main benefit of capturing context early is: