Reuse linking test
Test 3 – Reuse, Linking, and Improvement (1–25)¶
1.
The primary purpose of reuse in KCS is to:
2.
Reuse in KCS always includes:
3.
“Reuse is review” means:
4.
Who owns the knowledge base?
5.
Which statements about collective ownership are true? (Select all that apply)
6.
The 80/20 rule in KCS indicates that:
7.
Articles that are never reused:
8.
Linking is important because it enables:
9.
Linking connects:
10.
If a relevant article exists, you should:
11.
When no article exists, the correct action is to:
12.
Which content is already captured when creating a new article? (Select all that apply)
13.
KCS articles should generally be:
14.
When linking to non-KCS content is acceptable? (Select all that apply)
15.
The rule of thumb for duplication is:
16.
Which relationship between incidents and articles is valid?
17.
Hyperlinks in case notes count as linking:
18.
If you are confident and licensed, you should:
19.
If you are not confident or licensed, you should:
20.
One article per resolution is:
21.
Multiple resolutions in one article are allowed when:
22.
Duplicates are:
23.
When merging duplicate articles, you should:
24.
Why keep the oldest article during a merge? (Select all that apply)
25.
The main driver of improvement in KCS is: